News
TOP 10 Holiday Park scoops prestigious Qualmark Award
Congratulations to Orere Point TOP 10 Holiday Park - this year’s winner of the Qualmark Most Improved Award at the annual Holiday annual conference in Rotorua.
The award recognises significant improvement in assessment scores. Orere Point TOP 10 was up against strong opposition but still managed to achieve a great win. TOP 10 Holiday Parks Operations Manager, Keri Dunlop, said "improvements of this size don't just happen - it takes real focus and dedication to achieve a jump in score like this! It shows the emphasis that TOP 10 Parks, in particular, place on looking after their guests".
The TOP 10 group sees the Qualmark assessment process as a vital, independent quality assessment tool for customers. All TOP 10 Parks must achieve a Qualmark score of 4-Star or better to be part of the group.
Papamoa Beach TOP 10 moves to 5-Star Rating and Enviro Gold
Papamoa Beach TOP 10 Holiday Resort has achieved Qualmark New Zealand’s 5-Star Holiday Park rating, acknowledging it as one of New Zealand’s leading providers of beachfront holiday accommodation.
Owners Bruce and Donna Crosby see the Qualmark rating as confirmation their facilities and services are first class.
“We’ve always worked to achieve the highest standards and make sure our guests have the best holiday experience possible,” Bruce says.
“After sitting at the top end of a 4-Star Plus holiday park rating for the past two years, it's rewarding to have achieved the 5-Star rating.”
New Zealand tourism's official star rating system Qualmark, is a solid indicator of quality assurance. Qualmark New Zealand is a Government and private sector partnership between Tourism New Zealand and New Zealand Automobile Association.
As part of the rating process, the resort was also assessed for its impact on the environment. Papamoa Beach TOP 10 received a gold in this category in recognition of its initiatives in energy, waste, water, conservation and community – exhibiting all hallmarks of a responsible tourism business. Papamoa Beach now joins Kennedy Park TOP 10 (Napier) and Waihi Beach TOP 10 as one of very few businesses in New Zealand who are allowed to display the prestigious Gold Enviro logo on its website, brochures and other promotional material.
Papamoa Beach TOP 10 administration manager, Rebecca Crosby, says the management team is mindful of the fact that a 5 Star rating comes with high visitor expectation.
Papamoa Beach TOP 10 has been owned and operated by Bruce and Donna Crosby for more than 20 years. In that time, they have developed a loyal clientèle with many families returning to the resort for holidays year after year.
Located close to Papamoa Shopping Plaza and Fashion Island, the resort's facilities include covered barbecue area and private spa pool, petanque and mini tennis court, wireless Internet and car wash as well as immaculately presented amenity blocks.
Fiordland Businessman Wins Top Tourism Industry Award
Bryan McChlery, of Te Anau TOP 10 Holiday Park has won the PATA Young Tourism Professional Award in the 2009 Tourism Industry Awards.
TIA Chief Executive Tim Cossar says Bryan McChlery is an inspiration and a tourism leader of the future.
“He is a young man who already has an excellent track record of success and is paving the way in the tourism sector. He is clearly committed to delivering the highest quality visitor experience and to working collaboratively with the wider tourism industry.”
Under Bryan's management, Te Anau TOP 10 Holiday Park has expanded and achieved strong sales growth and a five star Qualmark rating. He has also developed new businesses – TOP 10 Milford Sound Coach and Cruise business (rebranded Go Milford), a partnership in Driftaway Rental Motorhomes, and plans to open a retail sightseeing shop in Te Anau.
Mr McChlery says he is a hands-on owner who is always willing to look at new ideas and to listen and learn from other successful individuals and businesses.
He recognises the important role that his businesses play in the local Te Anau community in providing employment, visitor activities and visitor facilities, and has a long term vision of raising the status of holiday parks up to the level of top hotels and resorts. A member of the Holiday Accommodation Parks Association, he is highly respected by his peers, tourism industry and other business leaders.
Bryan McChlery receives a grant of $2500 to advance his professional development and together with the runners up, will also be awarded free access to an ATTTO management course.
Cromwell TOP 10 Holiday Park - 2009 Central Otago Tourism Award Winner
Kay and John Searle, Richard Wallis and Catherine Woods have owned and operated Cromwell TOP 10 Holiday Park for the past 17 years.
As a team they are highly motivated towards their goals of providing a traditional kiwi experience and embracing sustainable development. They are the driving force behind significant improvements to facilities, greatly increased visitor numbers, strong planning and operational strategies and sustainable practices. It’s hardly surprising that Cromwell TOP 10 is seen as the place to be over the long traditional summer months – a truly great example of the 'the Great Kiwi Stay'.
Central Otago Award judges were particularly impressed with the strength of the evidence and examples showing how this business has continually improved and developed, and by its involvement in the community.
On-site responsible tourism and sustainable development initiatives include annual tree planting, Central Otago heritage landscape features, water conservation, recycling, waste management, energy saving measures and good insulation.
Cromwell TOP 10 Holiday Park provides consistently enhanced visitor experiences and contributes to the wellbeing of the community, which it has also supported through sponsorship and donations to groups.
Franz Josef TOP 10 Holiday Park Collects 2009 West Coast Tourism Award
Congratulations to Richard and Lorraine Molloy, owners of the Franz Josef TOP 10 Holiday Park who have just collected the Monteith’s Visitor Accommodation Award 2009.
The Franz Josef TOP 10 Holiday Park is in the heart of the South Island’s spectacular West Coast glacier country and a popular holiday location for kiwis and international travelers.
The West Coast Tourism Awards recognise excellence in the hospitality and tourism sectors. These awards have been introduced to commend and show appreciation for the hard work and commitment displayed across these sectors throughout the West Coast.
A 5-Star park, Franz Josef TOP 10 is the place to stay when you start your discovery or exploration of this truly beautiful part of New Zealand.
TOP 10 Supports Auction for Clown Doctors
For the last two years Australian holiday park group BIG4 have held a charity auction during their conference, raising AU$105,000 in 2008 and topping that this year with a total of UA$114,000 raised from their franchise owners - the most raised to date by any single sponsor for the Clown Doctor charity.
TOP 10's general manager, John McCann says the package will include activities that showcase each region. "The winner of the auction will be able to whale watch in Kaikoura, walk the glacier in Franz Josef, jet boat the Shotover in Queenstown and visit Christchurch's Antarctic Centre and Gondola."
"We want to make sure these very generous people experience the very best accommodation and tourist attractions that New Zealand has to offer."
The winning bid on the night was for AU$16,000, from Alice Springs BIG4 Holiday Park owner, Brendon Heenan, who will be making the trip with his wife.
Australia's BIG4 holiday park group is a key partner of the Clown Doctor charity, which uses humour to relieve stress and fear, and help the recovery of child and adult patients in hospitals all over Australia.
The Clown Doctor programme is run by the Humour Foundation, which was created in 1996 and inspired by Patch Adams. The organisation aims to establish Clown Doctors at all children's hospitals in Australia and increase the days Clown Doctors were in each hospital to three days a week.
TOP 10 is affiliated with the BIG4 Holiday Parks of Australia network.
